The security of your personal information is very important to us.
We will never rent or sell your information to third parties*, nor will we mis-use such information in any other way.
All personal information we collect from you is voluntarily supplied in the course of placing your order and / or making your enquiry, and is only used to properly fulfil the order / provide effective customer service or respond to the enquiry – in accordance with the Data Protection Act 1988.
Such personal information might include (but is not limited to): your name; your address; your contact telephone number; your email address; your order details; your credit / debit card details; details of the enquiry.
N.B.: Please note that whilst we do not pass your details on to unconnected third parties, it will obviously be necessary for our payment service provider and delivery service provider to have sight of your personal information, so that your order might be appropriately fulfilled.
Statistical data collection
In addition to any personal information we might collect (as voluntarily supplied by you), we also collect aggregate statistical data regarding the use of our website, in the interests of assessing its effectiveness and continually improving its content. Such information cannot and does not personally identify individual visitors to our site, so does not compromise any individual’s privacy.
Checking our records
If you would like to check any information we might hold for you (e.g. your name, address, telephone number and email address) or you would like any of the information corrected or deleted, please contact us by email or by telephone on +44 (0) 1295 788522.
Customers should note that cookies are used on this shopping site to enable the tracking of basket contents through to checkout and the correct operation of the shop login facility during a ‘web session’.
Cookies do not contain any sensitive customer data.
Where acceptance of cookies is disabled within the browser, difficulties may be experienced in ordering online from us.
In providing effective customer service, we may later wish to use your voluntarily supplied contact data in order to inform you of updates to our products and services, special offers etc.
If you would prefer us not to contact you in this way, simply exclude yourself from our mailing list when placing an order online with us.
We do not send unsolicited marketing communications to our customers or contacts.