Delivery Information

This page details our delivery methods and forms part of our Terms and Conditions. In placing an order on our website, you agree to our Terms and Conditions of Sale.

Free Delivery Option

We regularly deliver to Oxford, Banbury, Bicester, Brackley, Daventry and villages nearby. If you run a business in this area, we may be able to deliver your order for free. Please call us on 01295788522 for more details (minimum order levels may apply).

Collections

You may arrange your own courier to collect parcels from us, or you could pick up in person at our warehouse: The Bag N Box Man Ltd, Unit 30, Station Yard Industrial Estate, Adderbury, Banbury, Oxfordshire, OX17 3HJ. Please call us beforehand to arrange collection by courier or in-person.

Delivery Times

The specific delivery methods available to you are listed in brief terminology on the checkout page and detailed further in the relevant section on this page.

Closures

We do not work evenings, weekends or bank holidays. Between Christmas and New Year we shut for an extended period to recover from the Christmas rush. There may be times when the weather or other events such as accidents or roadworks, affect us from physically being able to make it to the offices and warehouse. Whenever possible, we will display any planned or unplanned closures on our website.

When we are closed, we are not able to respond to emails, letters or phone calls, and will process any orders or communications the next working day.

Availability

All of our products are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. You will be given the option to cancel, wait for stock replenishment, or be assisted in choosing an alternative.

Ordering errors

If you think you have made a mistake on your order, please call us as soon as possible on 01295788522 and we will try our best to help.

Our Couriers

The courier may send you a tracking number and / or a planned delivery date or even a time slot – depending on the service you choose on the checkout page.

When we hand the orders over to the courier, the responsibility of delivery lies with the courier. If the courier has any issues in reaching you, they should inform you by leaving a card or contacting you with the details you gave us when the order was placed. We will give your mobile phone number and / or email address to the relevant courier so that they can contact you regarding your delivery. They will not use your details for any other reason.

We use a combination of Royal Mail and ParcelForce for delivering our orders. As with any courier, they are sometimes at the mercy of the weather, strikes, or other events. When this happens your order may be delayed. For more information on ParcelForce delivery speed exceptions, please see the ParcelForce website: https://www.parcelforce.com/help-and-advice/sending/delivery-speed-guarantee-exceptions

From the Royal Mail website regarding 1st class post: “Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service.” For second class post: “With 2nd Class mail we aim to deliver your letters and parcels in two or three working days, including Saturdays”.

Therefore, if your delivery is more urgent, you may wish to choose the appropriate courier service on the checkout page.

If you have any issues or queries regarding delivery, please contact us.

Please note we cannot ship to a PO Box, please provide a full residential or business postal address. It is your responsibility to ensure you have entered the correct delivery address on the shipping page at the checkout and payment stage, or provided us with the correct details over the phone.

Please note that if there is a failed delivery due to an incorrect or incomplete address, we reserve the right to charge £9 return to sender fee.

Please note that all parcels sent via ParcelForce require a signature, and will not automatically be left without a signature.

Shipping and Postage – Detailed Information

On our website we are able to accurately calculate the cost of your postage costs to the nearest 10 grams, in most cases.

When you enter your address details on the checkout page, the shipping methods available to you are displayed.

There are exceptions to the delivery times stated below, please find more details on the ParcelForce website: https://www.parcelforce.com/help-and-advice/sending/delivery-speed-guarantee-exceptions and https://www.parcelforce.com/help-and-advice/sending/postcode-exceptions-uk-zones

Depending on your shipping address, we have the following methods available:

1st Class Post (UK only)

For letters (weighing up to 750g) or parcels (weighing up to 2kg), and no larger than the Royal Mail “Large Letter” or “Medium Parcel” specifications. https://personal.help.royalmail.com/app/answers/detail/a_id/89/~/size-and-weight-guide-%E2%80%93-uk-letters-and-parcels

When we receive your order, we aim to despatch your goods the next working day, sooner if possible, on a 1st class post service. The time for delivery depends on your location.

1st Class Post (Express, UK only)

For letters (weighing up to 750g) or parcels (weighing up to 2kg), and no larger than the Royal Mail “Large Letter” or “Medium Parcel” specifications. https://personal.help.royalmail.com/app/answers/detail/a_id/89/~/size-and-weight-guide-%E2%80%93-uk-letters-and-parcels

When we receive your order, we will despatch your goods the same working day (if ordered by 12 noon), on a 1st class post service. If you order after 12 noon we will despatch the next working day. The time for delivery depends on your location.

2nd Class Post (UK only)

For letters (weighing up to 750g) or parcels (weighing up to 2kg), and no larger than the Royal Mail “Large Letter” or “Medium Parcel” specifications. https://personal.help.royalmail.com/app/answers/detail/a_id/89/~/size-and-weight-guide-%E2%80%93-uk-letters-and-parcels

When we receive your order, we aim to despatch your goods the next working day, sooner if possible, on a 2nd class post service. The time for delivery depends on your location.

This method is perfect if you’re not in a rush and want to keep the costs to an absolute minimum.

Standard Courier

This is the cheapest option for parcels weighing over 2kg, and up to 30kg, that comply with the ParcelForce size specifications: https://www.parcelforce.com/sites/default/files/Express48Large_Size%20and%20Weight%20Allowance%20Explained_v07.pdf

When we receive your order we will despatch your goods the next working day – or sooner if possible, using the ParcelForce “express24” service. The time for delivery depends on your location, but is usually “next working day by close of business”. For more information please see the ParcelForce website: https://www.parcelforce.com/sending-parcel/parcel-delivery/next-day-delivery

Express Courier – next day

When you choose this option we will despatch your goods the same day (if you order before 12 noon). If you have ordered after 12 noon, we aim to despatch your goods the next working day for delivery the following working day using the ParcelForce “express24” service. Your order should arrive “next working day by close of business”. For more information please see the ParcelForce website: https://www.parcelforce.com/sending-parcel/parcel-delivery/next-day-delivery

Pre 10AM next day

“Next working day by 10am” using ParcelForce “express10”. For orders placed Monday to Thursday before 12 noon only, not including Bank Holidays. If you choose this option but have ordered after 12 noon or on a Friday, Weekend or Bank Holiday, we will despatch your goods the next working day.

Not available to all countries and regions. This option will only be displayed on the checkout page if it is available to you. For restrictions, areas with extended delivery times and more information on this service please visit the ParcelForce website: https://www.parcelforce.com/sending-parcel/parcel-delivery/next-morning-delivery

Pre 12 noon next day

“Next working day by 12 noon” using ParcelForce “expressAM”. For orders placed Monday to Thursday before 12 noon only, not including Bank Holidays. If you choose this option but have ordered after 12 noon or on a Friday, Weekend or Bank Holiday, we will despatch your goods the next working day.

Not available to all countries and regions. This option will only be displayed on the checkout page if it is available to you. For restrictions, areas with extended delivery times and more information on this service please visit the ParcelForce website: https://www.parcelforce.com/sending-parcel/parcel-delivery/next-morning-delivery

Saturday Delivery

Saturday delivery by ParcelForce. For orders placed before Friday 12PM ONLY, not including Bank Holidays. If you choose this option but have ordered after 12 noon on a Friday, it will be dispatched the next Friday for delivery the following Saturday unless otherwise advised by you in advance. To be clear; if you order on a Monday and choose this delivery option, your parcel will arrive the next Saturday.

Deliveries are typically made between 7.00am and 1pm on a Saturday.

Not available to all countries and regions. This option will only be displayed on the checkout page if it is available to you. For restrictions, areas with extended delivery times and more information on this service please visit the ParcelForce website: https://www.parcelforce.com/sending-parcel/parcel-delivery/next-morning-delivery

48 Hour Large

For large, over-sized items as defined by ParcelForce, we will only allow the item(s) to be sent by “48 Hour Large” – this would then be the only shipping option presented to you on the checkout page. This service can take up to 3 working days for customers in the Highlands and Islands. Not available outside of the UK. For more information on regions where the delivery time may be more than 48 hours, please see the ParcelForce website: https://www.parcelforce.com/sites/default/files/PFW_zonal_exceptions_v0.1.pdf

Extended Delivery Times for some UK Zones

There are a small number of postcodes where an extended delivery time exists or the service is not available, click here to view these postcodes as a PDF document. https://www.parcelforce.com/sites/default/files/PFW_zonal_exceptions_v0.1.pdf

Any questions? Please ask. We want to help

Need any help? Call us on 01295788522. We have tried to be as accurate as possible on this page, based on the information provided to us by the relevant courier. If a courier makes changes that we may not have noticed, been informed about or have just overlooked, it has not been intentional. This page was written and published on the 1st August 2018.

We do understand that this page is very rigid and precise, but we are quite approachable and flexible. If you have any special requirements, comments or queries please do contact us.