Help

Frequently Asked Questions

Need help? We have listed our most commonly asked questions below. To contact us, please visit our contact page.

Ordering

You can place an order through our website or by calling us on 01295 788522

Our website takes most forms of card payment as well as PayPal

No, not at all. You can even choose to checkout as a “guest” if you wish

Yes, absolutely

No! Everything you can see on our website is available to purchase – even if you just want one

Yes! We ship to many countries. Our website will calculate it automatically for you. Call us if your country is not on our system

Please call us. We would love to help you: 01295 788522

If you placed your order online, then log in to your account and click on “orders” to view your order history. If you ordered on the phone please call us on 01295 788522

Delivery

It depends! We use Royal Mail and ParcelForce and we calculate the cost of postage based on the weight of your order, and your location. 

Usually within 2-3 working days, quicker if you order express postage

Probably! Our website will be able to see if we do, but if it cannot find you for whatever reason, give us a call on 01295 788522

Please see our delivery page for more details

Samples

Yes you can. Read our samples page for more information

Custom Packaging

Yes we do! But it does depend on the product and the quantity. Call us on 01295 788522 or visit our Custom Packaging section for more information

Yes we can! But it does depend on the product and the quantity. Call us on 01295 788522 or visit our Custom Packaging section for more information

Absolutely! Call us on 01295 788522 or visit our Custom Packaging section for more information

My Account

Not to worry, we can reset it for you! Please click on the Lost Password link here and follow the instructions carefully

Go to the My Account section and enter your username and password